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Customer Service Skills Seminar
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10/23/2019 to 10/24/2019
When: (Wed-Thurs) October 23-24, 2019
Where: Chicago, Illinois 
United States
Contact: Chelsea May
(703) 836-2422

Online registration is closed.
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Course Description:

Teams that interact directly with customers must have a skill set and mindset to meet and exceed the customers' needs. If we can effectively manage these relationships, we can secure delighted and devoted customers. A customer service representative should have a positive attitude, attention to details, product knowledge, attentiveness, problem-solving skills, convincing speaking skills, and effective listening skills.

AICC is offering a 2-day training course covering customer service communication skills and key organizational skills for those who are on the front line with direct contact with customers. The first day, attendees will hone their communication skills including how to deliver bad news, handling customer complaints and improve listening skills. We’ll elevate the conversation on the 2nd day when we discuss how to leverage communication and process improvement skills to build stronger and productive relationships with the departments we work with. Feeling overwhelmed or over-committed or unorganized? The second day we will tackle getting organized! 

Let’s dig into organizing your work space and computer files, project scheduling and time management skills as well as how to prioritize activities.

Learning Objectives:

  • Impact on External Customers
  • Cultural Working Experience
  • Speed Up Systems and Processes
  • Create Service Standards
  • Employee Training
  • Manage Performance
  • Job Swap
  • Process Improvement Teams

Hotel Information:

The Westin Chicago Northwest
400 Park Blvd.
Itasca, IL 60143

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