Have You Been Accused of Supplying “Bad Boxes”?
Monday, June 12, 2017
Posted by: Virginia Humphrey
Provided by AICC Member Frain Integration
Chances are, you have! Customers often have unrealistic expectations with respect to box makers product quality and scrap rates.
What causes this?
A good deal of the confusion has more to do with the equipment and operators running it in the customer’s production facility than it does with your boxes.
One of the leading issues uncovered by our field service technicians (combined technical expertise of over 360 years with 45+ technicians) includes your customer providing packing line equipment that is “close” or “good enough” for your customers exact application. These issues include operators not trained properly on the equipment, the inability to properly service the equipment or changes in package spec which results in production delays, increased scrap rates, competitor involvement and a lot of wasted time and energy.
In situations like this, scrap rates can run up to 10%-----bad boxes.
It is also important to note that 70-80% of all new product introductions fail in 18 months. 54% of these failures can be attributed to the product (your boxes/their product) arriving late to the retailer shelf.
Customer relationships are strained, deadlines are missed and the door opens for competitors to get involved.
The key then is to manage your customer’s expectations carefully and consider the options that reduce or eliminate the waste and error involved with the production environment: operating characteristics, equipment issues, process management, training, service and support.
Help your customers use your boxes better – ask them:
-Do you have an existing packaging machine to run your product and is it the “right” machine to run this particular board? It is imperative that your customer has the right machine for the board you are currently running, so scrap rates don’t get excessively high.
-What is the expertise of their maintenance staff? A lack of technical expertise can increase scrap rates.
-Where and how is the board being stored? Pressure and moisture creates all types of issues including distortion, warping and weakening of the board.
About the Author
Is the box really the problem? At Frain Integration, we don’t think so. Founded in 1980, Frain Integration is known is the foremost industry expert in providing certified pre-owned packaging and processing solutions. The company manages an inventory of over 8000 pieces of equipment, employs 85 technical professionals, and provides single source solutions focused around project consulting, application management, multi unit integration and engineered services. www.frainintegration.com