Moving from Customer Service Manager to Leader

Tuesday, January 26, 2021 | 2:00pm EST

Description:

This webinar will explore and discuss leadership and the roles of managers and leaders. How do we build on our managerial skills into becoming a seasoned leader?

In this webinar we will learn tips and tools to:
• Proactively pursue and create change opportunities
• Influence and inspire our teams
• Create a tangible vision for our customer service organization

Registration Fee:

AICC Member: $250
AICC Non-Member: $500

*This webinar is included in the All Access Pass

Instructor

Suzy Cummins, Regional General Manager, North America, RPI

Suzy Fores Cummins is a versatile team leader and problem solver with 30 years operations experience in the paper packaging industry. She has a diverse background in customer service, quality and process improvement, lean manufacturing, HR, Safety, and policy development. She builds cross-functional teams, demonstrates exceptional communication, and models critical decision-making skills. As a systems thinker she is able to lead and teach with awareness of a strategic macro view, and the judgement to dig in to the detail as needed.

CANCELLATION POLICY

Registrants who cancel more than three weeks prior to the program date are entitled to a full refund of the registration fee; three weeks or less, but more than one week, a cancellation penalty of 50% of the registration fee will be assessed; less than one week and no shows, no refund. AICC does NOT offer refunds for those who cancel within three weeks of the program date and wish to reschedule their participation to another program or to the same program on a later date. However, substitutions are allowed and strongly encouraged and can be made from the same company for the same course date. If AICC cancels any program, a full refund will be provided. AICC may cancel programs if attendance does not meet required levels.