This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.
Join | Print Page | Contact Us | Sign In
News & Press: Leadership

Lead by Responding

Monday, May 6, 2019   (0 Comments)
Posted by: Alyce Ryan
Share |

Jim Brothwell was a wise man who, early in my career, took me under his wing.  He was my wife’s distant cousin, and when we moved to the city where he lived he opened up his home to us for an occasional weeknight dinner or weekend barbeque. We hardly knew him, but Jim and his wife made conversation easy.

He had recently retired from 40-year career in banking, and I think he enjoyed giving a young buck advice.  One of the tips he shared with me didn’t seem earth-shaking at the time, but I’m glad I took to heart what I now fondly call “Jim’s Rule”: Promptly return your calls.

“When somebody calls you,” Jim said, “they need something. They’ve had to stop whatever it is they’re working on and can’t get it done until they gather some sort of information from you.”

He thought it was rude to keep people waiting and that professional courtesy necessitated a prompt reply.


Read Full Article