This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.
Join | Print Page | Contact Us | Sign In
News & Press: Pressroom

New Free Online Course - How to Help an Upset Customer

Monday, May 13, 2019   (0 Comments)
Posted by: Alyce Ryan
Share |

Course Description: 

Even the best companies occasionally have upset customers. Terri Lynn Levesque offers a strategy that will assist anyone with managing their own emotions while helping to find a solution for the customer. This very brief course uses the acronym SPAA to equip you to calmly manage these difficult conversations. 

Course is approximately 60 minutes long.

 

How Do I Access My Free Online Courses?

View All Online Courses 

You must login to your AICC account to access the Packaging School. If you have any questions, please contact Alyce Ryan at aryan@aiccbox.org or call 703.836.2422,