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Even the best companies occasionally have upset customers. Terri Lynn Levesque offers a strategy that will assist anyone with managing their own emotions while helping to find a solution for the customer. This very brief course uses the acronym SPAA to equip you to calmly manage these difficult conversations.
You must login to your AICC account to access the Packaging School. If you have any questions, please contact Alyce Ryan at aryan@aiccbox.org or call 703.836.2422,
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