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News & Press: Pressroom

New Free Online Course - How to Help an Upset Customer

Monday, May 13, 2019   (0 Comments)
Posted by: Alyce Ryan
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Course Description: 

Even the best companies occasionally have upset customers. Terri Lynn Levesque offers a strategy that will assist anyone with managing their own emotions while helping to find a solution for the customer. This very brief course uses the acronym SPAA to equip you to calmly manage these difficult conversations. 

Course is approximately 60 minutes long.


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You must login to your AICC account to access the Packaging School. If you have any questions, please contact Alyce Ryan at or call 703.836.2422,