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News & Press: Pressroom

Exceed Customer Expectations with KPIs- New Free Online Course

Thursday, August 27, 2020   (0 Comments)
Posted by: Alyce Ryan
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August 27, 2020 – AICC, The Independent Packaging Association, has released a new free online course for members, Key Performance Indicators.

Key Performance Indicators (KPI) are dashboard level measurements that allow users to monitor their performance. This course shows the process of creating meaningful KPIs that drive better performance.

Because the measures are developed to meet or exceed customer expectations, they help create a positive impression with customers as promises are kept. KPIs also help break down the negative perceptions that often exist within a company's various departments by encouraging them to think of one another as a string of suppliers and customers.

This 90-minute course includes assignments to define customer wants and the KPIs that will help participants exceed customer expectations, how to gather the required information, and what to do with it. As with all AICC Packaging School Courses, Key Performance Indicators includes a quiz to ensure participant comprehension.

The catalog of free online courses to AICC members is now over 80, with more added each month. More information about these and all AICC online education can be found at Questions about online learning, webinars, hybrid events, and the value a well-trained workforce brings to a company can be directed to Taryn Pyle, Director of Education & Leadership Development, or Chelsea May, Education & Training Manager, or 703.836.2422.