Voice of Customer Service for AICC

It's Critical to Listen to Your Customers & Clearly Understand Them

We all have anecdotal evidence about our customers. But, what is fact-based evidence about why your customers buy from you and give you the share of wallet you have worth?

AICC has partnered with OTB Solutions and we negotiated an AICC rate for the voice of the customer research. The one-on-one research discussions help leaders in the industry answer the questions they need to design buyer-centric go-to-market plans. 

Questions Like:

• Why do customers buy from you?
• Why don't customers buy from you?
• Are your customers aware of all your capabilities?
• How do your buyers shop for solutions?
• What buying criteria do your buyers use when making purchase decisions?
• What is their decision-making and buying process today?
• Are your customers satisfied?
• What customers are preparing to defect and leave you?
• Will your customers refer you to others?

AICC Member Investment

Top 30-50 Customers by Revenue Interviews: $5.850
100 Customers : $6,990
200 Customers : $10,500

Given all the market changes and disruption we have seen over the last 18 months we hope this service will help give AICC leaders the data to make strategic decisions to continue to profitably grow and improve customer experience.

Teams that participate in this research will receive a 1-hour data debrief with CEO Mark Roberts with recommendations based on actionable insights discovered, and the research data file by the customer by question for business development in the future. 

Download Data Sample

Delivering Actionable Insights To Drive Profitable Growth Sample 

Sign Up for Voice of Customer Service with Mark Roberts

Contact Mark Allen Roberts, CEO, OTB Solutions (Mention AICC) 

330-413-8552 | Markrobertsnosmoke@gmail.com | www.nosmokeandmirrors.com